Frequently Asked Questions

VoIP (Voice over Internet Protocol) lets you access phone service over the internet. Calls are no longer dependent on old traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses. This innovation means that communication expenses are much cheaper than traditional phone service.  Many business owners report cost savings up to 70% after switching to phone service to VoIP. These modern phone systems include many business features that boost productivity and revenue.

The call quality of cloud communications systems depends on the speed and reliability of your internet. You will hear a vast improvement in call quality compared to traditional landlines. Landlines don’t have as much audio bandwidth, which can result in muffled or fuzzy calls. VoIP calls achieve this through HD Voice technology. The number of HD Voice calls you can handle will depend on how fast your internet download and upload speed is

A virtual number is a telephone number that isn’t directly associated with a person or business. Virtual phone numbers can also be used to track response rates from specific marketing campaigns. For example, this is great for long-distance callers because they can dial a local virtual number to them and still reach your team.

A cloud PBX allows you to use all of your company’s phone service that is hosted using a service over the internet.

All the features of a PBX can be delivered seamlessly through the internet instead of hardware located on-site. A cloud PBX can save your company thousands in expenses. Your IT team would instead focus on more significant challenges than messing with an outdated phone system.  Even if you move offices or are overseas, you’ll be able to access your communications systems as well as make and receive calls.

Music on Hold is a VoIP feature that allows you to play music when your call is on hold or sitting in the call queue.

This feature also allows you to play recorded marketing messages. Instead of playing background music, you can broadcast special discounts or promotions.

You can also record information that would be of value to your customers and hold while they’re waiting on the line (and discourage them from hanging up).

You can view an auto attendant as a virtual receptionist that directs callers to the correct people or departments.

You have probably experienced it before. When a customer calls, they will be greeted by a recorded greeting, which then directs the caller to press a key, depending on what they need.

For example, your auto attendant could tell callers to “Press 1 for accounts, press 2 for Customer Service, or press 3 for technical help.”

It saves time by directing users to the right department without unwanted transfers throughout the day.

Yes, we provide professionally recorded voice over, for the low cost of $69.99  (250 Words)

Yes, AmeVoip offers free number porting, which allows you to transfer all of your current business numbers over. It’s a good idea to maintain your existing service until porting has been completed.

You don’t need a technician to install your business phone system in most cases. For most business users, they can set up their VoIP phone system on their own. No technicians or installers to worry about.

AmeVoip provides a plug-and-play functionality and makes it very easy to enjoy using a cloud-based phone system. Once you’ve plugged your phone devices in, you can manage its settings online from your browser.

If you have special requirements that require further assistance, we’re available 24/7 to help you along every step of the way.

No, because your business phone system is hosted in the cloud, AmeVoip performs all the maintenance for you. Plug your phones in and enjoy reliable, ultra-clear phone service!  A virtual phone system is managed exclusively by the VoIP service provider. All you need to focus on is maintaining a fast and internet connection.

Yes, we make sure that our systems are always secure on our end. In general, your VoIP phone system offers more security features than traditional landlines.

It’s good practice to secure your data networks on your end. Choose a secure password that you don’t use elsewhere, memorize your security PIN, and you will enjoy a strong phone system.

SIP is an acronym for Session Initiation Protocol. It’s used to describe the technology that allows communication and is one of the building blocks required to connect calls via the internet.

SIP ensures that calls are connected and reliably disconnects them once the call is complete. It also enables voice and video data to be transmitted during the call.

AmeVoip operates as a hosted PBX using cloud-based communication technology. Traditionally, a PBX is a private telephone network in a building. Through the development of VoIP, you can have a private phone network using the internet.

The great thing about a hosted PBX is that you won’t need to invest in expensive physical infrastructure. In most cases, AmeVoip is plug-and-play and works right out of the box.

PBX is an acronym for Private Branch Exchange. A PBX is a private phone system that allows phones in a building to dial other phones and optionally dial outside.

To provide voice service for an office building, you will want to equip your PBX with AmeVoip SIP TRUNKING.

SIP TRUNKING is a way to provide VoIP phone service in bulk for a company that has its own PBX. Instead of establishing a bundle of physical phone lines to provide voice service, you would use a SIP Trunk, which is essentially a VoIP login to provide scalable phone service on-demand. No hassles. It just completes calls without any additional configuration.

There are many powerful benefits to using SIP Trunking. Achieving a lower cost for high-quality phone service is a top benefit since it can be provided in an unlimited capacity. Second to that are the additional benefits of SIP service, which includes infinite scalability beyond the limits of your PBX, higher return on investment (ROI), and increased call quality without any hardware investments. If you’re looking to upgrade your office communications on a tight budget, you need to look into SIP Trunking.

DID stands for – Direct Inward Dialing (or DDI, Direct Dialling Inward in Europe) is a feature offered by telephone companies for use with their customers’ PBX system, whereby the telephone company (telco) allocates a range of telephone numbers associated with one or more phone lines. DID allows a company to assign a personal number to each employee, without requiring a separate physical phone line, for each, to connect to the PBX. This way, telephony traffic can be split up and managed more easily.

A channel has multiple definitions depending on the context. In VoIP, it refers to a unit of measurement. This unit denotes something that is either in-use or not but represents one part of the maximum number of simultaneously in-use items. A channel in trunking may represent the number of calls that can be handled by the system at the same time.

A channel in an IVR may represent the number of calls that can navigate the IVR simultaneously.  As an analogy, picture a house with five rooms. Each room has a lamp, connected to a light switch. Each lamp is either on, or off. Now imagine that only 3 lamps can be on at the same time. To turn on a fourth lamp, you have to turn one that is on already. In this case there are three channels.